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I am here to help make your online art purchasing experience a total success. If you cannot find the answer to a question you may have below, please contact me through my website. I am happy to answer your questions and solve any issues you may have, as quickly and easily as possible. I look forward to working with you to bring quality art into your home and work environment.
SHIPPING FEES: All works of art will be insured for shipment, and will be shipped via FedEX. Tracking numbers will be supplied for each shipment. Each work of art is shipped separately, even if multiple paintings are ordered. (With the exception of small packages, if requested.)
SHIPPING ABROAD: All shipping fees are pre-calculated for the U.S. All other countries should contact me directly through the website to arrange shipping fees. International clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.
READY-TO-HANG: All original paintings are shipped ready to hang, using professional grade wire and attachments.
What is your Policy on Returns/Exchanges/Refunds?
RETURNS: Skyline Art Prints does not accept returns. All sales are FINAL. There is a 25% fee for any changes after the order is placed.
RETURNS: 30-day money back guarantee, if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in its original packaging, undamaged. Return shipping will be at the customer’s expense. Customer must insure artwork for return.
DAMAGED SHIPMENT: If your original painting or print arrives, and the box is damaged, please contact me immediately through my website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial), but if the painting or print is damaged, please photograph the damaged artwork. NOTE: For insurance purposes, every original work of art is photographed before and after it is packaged, and before it is shipped. All of my original art is insured for transportation.
Please contact me via my website to discuss any ideas you have regarding commissioned work. I welcome the possibility of using your suggestions for color/style, which has been quite successful in the past. The process is easy: I work through a series of stages, keeping you up to date on the color, and the piece's progress. At no time will you be surprised by the outcome.
A non-refundable deposit is required (usually 20%). If you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. Your total satisfaction is my goal. We should all live with artwork we love.
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The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
30-day money back guarantee, if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in its original packaging, undamaged. Return shipping will be at the customer’s expense. Customer must insure artwork for return. If you would like to learn more, check out my FAQ page: http://cynthiamosser.artstorefronts.com/faq
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