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FAQ

Frequently Asked Questions

I am here to help make your online art purchasing experience a total success. If you cannot find the answer to a question you may have below, please contact me through my website. I am happy to answer your questions and solve any issues you may have, as quickly and easily as possible. I look forward to working with you to bring quality art into your home and work environment.   

What is your Shipping Policy? 

FOR PRINTS:

SHIPPING FEES: I do not print the imagery myself. I use a company called Skyline Art Prints, located in Texas.

The price you see at the check out will be calculated based on weight, quantity and size.

Here's what to expect:
Small to Medium Orders
$13.95 - $32.95
Medium to Large Orders
$46.95 - $56.95
 
Oversize Orders (36x48 and larger)
$149.95 - $199.95
 

Skyline Art Prints ships the cheapest route, using USPS and UPS. Shipping dates range from 1-7 business days, depending on distance. Customers will receive tracking number via email as soon as their order has shipped. 

*In-Store pick up – FREE for all Texas residents. Option is available once TX address is entered at check out.

Please contact Skyline Printing if you have any questions about your order at (512) 497-2822 or admin@skylineartprints.com

Skyline Art Prints guarantees the safety of your prints!

FOR ORIGINALS: 

SHIPPING FEES: All works of art will be insured for shipment, and will be shipped via FedEX.  Tracking numbers will be supplied for each shipment. Each work of art is shipped separately, even if multiple paintings are ordered. (With the exception of small packages, if requested.)

SHIPPING ABROAD: All shipping fees are pre-calculated for the U.S. All other countries should contact me directly through the website to arrange shipping fees. International clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.  

READY-TO-HANG: All original paintings are shipped ready to hang, using professional grade wire and attachments.

What is your Policy on Returns/Exchanges/Refunds? 

FOR PRINTS:

RETURNS: Skyline Art Prints does not accept returns. All sales are FINAL. There is a 25% fee for any changes after the order is placed.

DAMAGED SHIPMENT: Did your prints arrive damaged? Please keep all packaging, and contact Skyline Printing for further instructions to replace your prints:
(512) 497-2822 or 
admin@skylineartprints.com

FOR ORIGINALS

RETURNS: 30-day money back guarantee, if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in its original packaging, undamaged. Return shipping will be at the customer’s expense. Customer must insure artwork for return.

DAMAGED SHIPMENT: If your original painting or print arrives, and the box is damaged, please contact me immediately through my website to let me know.  Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial), but if the painting or print is damaged, please photograph the damaged artwork. NOTE: For insurance purposes, every original work of art is photographed before and after it is packaged, and before it is shipped. All of my original art is insured for transportation. 

Commissions

Please contact me via my website to discuss any ideas you have regarding commissioned work. I welcome the possibility of using your suggestions for color/style, which has been quite successful in the past. The process is easy: I work through a series of stages, keeping you up to date on the color, and the piece's progress. At no time will you be surprised by the outcome.

A non-refundable deposit is required (usually 20%). If you are not totally satisfied with the completed work, a full refund minus the deposit will be issued.  Your total satisfaction is my goal. We should all live with artwork we love.

How can I keep up with your new work?

Each month I send a newsletter discussing my latest artistic developments, shows and events. Be sure to sign up for these updates HERE

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

30-day money back guarantee, if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in its original packaging, undamaged. Return shipping will be at the customer’s expense. Customer must insure artwork for return. If you would like to learn more, check out my FAQ page: http://cynthiamosser.artstorefronts.com/faq

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